Training & Speaking

 I have trained thousands of leaders and employees in conflict management and communication skills in organizations, large and small, all over the world. My conflict resolution and communication training workshops are dynamic, interactive experiences designed to help work teams more effectively handle conflict and create an overall peaceful, productive workplace culture.

Why is Workplace Conflict Resolution Training Important?

Workplace conflict is rampant and its impacts on productivity and profit can be debilitating to a company and its employees. Conflict in the workplace can also lead to expensive legal damages and can cause harm to company reputation, impacting employee recruitment and customer retention. That’s why proactive, preventative measures, like training, are so important. Staying ahead of conflict can reduce risk to companies while giving employees and managers alike the opportunity to function productively in a safe work environment.

With that goal in mind, here are some of the different trainings I offer.

Effective Communication for Work Relationships

Communication is a two-way street. That’s why I teach active listening skills as well as effective assertion skills so that healthy communication can override defensiveness or personal attacks which can often arise during conflict. Improved communication skills can not only de-escalate a current conflict but it can create a cultural dynamic in which conflict is reduced overall and employees feel empowered to effectively express themselves.

Workplace Conflict Resolution and Mediation

Conflict management helps ease tension and reduce instances of conflict so that a more robust, joyful, and productive organizational culture can emerge. This training is ideal for companies where cohesiveness is key and stress may be high.

De-escalation Skills for Customer Service Agents

Customer service representatives are regularly confronted by upset customers, leaving agents highly stressed and under-prepared for potential conflict, either with a customer or a colleague. Keeping this in mind, customer de-escalation training focuses on ways to diffuse tension in order to increase customer satisfaction and avoid costly customer service rep turnover.

Diversity, Equity, and Inclusion Training

Diversity, Equity, Inclusion Training is meant to reduce culturally-based discrimination, address harassment effectively, and cultivate a company culture that allows everyone to feel safe, regardless of their background. Recognizing the immense negative toll discrimination and harassment can have on a company, this training aims to identify how leaders and coworkers may address these issues more effectively and mindfully.

De-Escalation Training for Public Safety

De-escalating emotionally heightened individuals is one of the most important ways to interrupt conflict when it emerges. But it takes a certain set of skills to remain emotionally non-reactive yourself. In addition to managing one’s own emotional needs and safety, this training is intended to instill the ability to recognize early warning signs of aggressive behavior and employ a communication sequence to calm the situation.

Conflict Resolution for Police & Security Officers

Police and security officers are often faced with situations that require de-escalation. Working in unpredictable environments where crises are always present means emotions are high. Effective ways of handling conflict can be critical in these instances in order to keep the public, and all involved, safe. This training keeps the tasks of law enforcement in mind when addressing these needs.

Conflict Resolution for Schools and Teachers

Teachers and administrators handle their fair share of unpredictable stress. Whether dealing with students, parents, or coworkers, high stress and miscommunications can often lead to conflict. This training helps teachers and administrators handle interpersonal conflict with the goal of improving school culture between staff members and also with their students. This training also provides an opportunity for teachers to model effective communication and conflict management skills so that students can learn by example and contribute to the safety of the school environment. 

Start the process of peacebuilding in your organization, school, or community today. Contact me for a free consultation. My team and I will support you in determining your conflict needs, what conflict or poor communication skills might be costing your company, and how I can help improve conflict management and communication skills at your organization.